Saturday, May 26, 2018
Dear Valued Customer!
By now, you have probably received many emails just like this one relating to the GDRP EU Policy launched on 25th, so we will try to keep it short.
New regulations protect the fundamental rights to privacy, data control, and transparency for European citizens.
Although the GDPR is targeting the processing of data of European Economic Area (“EEA”) citizens only and not South Africa, we are extending our privacy protections as we have quite a number of european customers aswell.
1. We made the policy transparent about what information we collect and how we use it.
2. We enlisted support tools, which we are using to provide the support service. We made sure that the tools only process data in accordance to GDPR.
3. We reorganized support processes to ensure
a. we use our customers' personal data for communication purposes only when they request us to address a question relating to our service offerings.
b. we only connect to customer’s servers if we have our customer’s express permission and are covered by a comprehensive data protection policy (Within our Terms of Service).
Thank you for trusting Hostking. We are proud to provide the best support services we can to our customers and partners.