A traceroute is a function which traces the path from one network to another. It allows us to diagnose the source of many problems.
Note: To be effective, the traceroute MUST be run during a time when you are experiencing the problem, from a computer that is experiencing the problem.
To run traceroute on Windows:
Use your keyboard shortcuts, press and hold Windows button + R simultaneously and type "cmd" (without the quotes), alternatively simply click on the Start button and typing "cmd" would suffice.
Enter the following command at the prompt:
tracert <domain/server> and hit enter, where <domain/server> is the hostname or IP address of the server being tested.
eg tracert mail.domain.tld
Mac:
Open Terminal by navigating to /Applications/Utilities.
In the Terminal window type telnet followed by the <domain/server>,
eg traceroute mail.domain.tld
Linux
Press CTRL+Alt+T simulaneously
In the Terminal window type telnet followed by the <domain/server>,
eg traceroute mail.domain.tld
You may have to wait up to a minute or more for the test to complete. It will generate a list of the connections along the way and some information about the speed of the steps along the way.
Send us the complete results (every line) for analysis.
