How To Resolve Missing cPanel EMail Users

The cPanel E-mail Addresses page loads the list of E-mail users from two files in /home/[cpaneluser]/.cpanel/, email_accounts.cache, and email_accounts.yaml. If these files are missing, cPanel will automatically generate them from the users listed in /home/[cpaneluser]/etc/[domain.com]/passwd

/home/[cpaneluser]/.cpanel/email_accounts_count holds the number of e-mail accounts currently setup and is used to display the number of e-mail addresses on the account’s cPanel home page.

If these files are incorrect or removed, your account may not correctly load the cPanel users. Contact Support for more information on issues like this.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Migrating/Restoring large cPanel domain from shared hosting account to your VPS server

cPanel facilitates you to restore full domain including email accounts, MySQL databases, database...

Basic Linux Commands

Below is a brief guide for basic usage of a Linux shell (command line). Once you've mastered the...

Basic iptables usage

Iptables is a program that allows you to configure Linux's built-in firewall. By default, no...

Installing CSF (ConfigServer Firewall) on a server

This guide will walk you through installing CSF on a VPS/Dedicated server. Preparing the server...

How to SSH into your VPS

After receiving your VPS login details, the first thing you'll want to do is log in to the VPS....