Emails Stuck in Support Queue Issue (Raporlanmış)
  • Öncelik - Kritik
  • Etkilenen Sistem - Helpdesk

  • We got some reports of emails being stuck in queue even though support staff replied hours or days ago.

    Random emails were blocked by our helpdesk ssytem we use.

    We reported the issue to our Helpdesk Support Provider who provided us with a fix which we implemented.

    We apologize for any inconvenience caused.

  • Tarih - 06/07/2020 18:25
  • Son Güncelleme - 06/07/2020 18:27
Staff Working Remotely (Zamanlandı)
  • Öncelik - Düşük
  • Etkilenen Diğer - Phone System

  • PHONE LINES DOWN AT TIMES

    In support of ongoing efforts to fight the spread of the COVID-19 virus, we have all our staff working remotely. We thus only have a handful of staff on phone system at times, but we are still servicing customers via email, tickets and live chat. For assistance please log a request via our Live Chat system for urgent requests on our website.

  • Tarih - 01/05/2020 09:10
  • Son Güncelleme - 23/05/2020 09:12
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